Over the past several weeks, Steve Ritchie has been on a cross-country trip traveling across the United States to meet with Papa John’s franchises and team members to listen to their stories. At Papa John’s where people have always been a priority, Steve Ritchie listen to their feeling, their needs, and their thoughts as to how Papa John’s can improve itself as a company and as a business. Steve Ritchie visited franchises in Atlanta, Los Angeles, Dallas, Chicago, and Detroit to speak to the essential components of Papa John’s restaurants, the people who run and work in them and who are the center of their business and without whom Papa John’s would not exist. At times, Steve Ritchie heard some difficult stories involving tough interactions with customers. Other times, he heard heart-warming stories of how some franchises considered the people working in their restaurants to be family members. Steve Ritchie Papa Johns also heard stories of Papa John’s restaurants supporting local schools and charities. During these difficult conversations, however, Steve Richie noted that there was optimism for a fresh start and an increasing commitment to moving Papa John’s forward. Further, everyone agrees that Papa John’s has always been and will continue to be bigger than a single person. Papa John’s as a company are their store managers, their drivers, and their pizza makers, all of whom are representative of the community in which they reside and serve. Here’s an information about Ritchie’s second apology letter.
Steve Richie is the President and the Chief Executive Officer of Papa John’s International Inc. Mr. Richie started out with Papa John’s as a customer service representative in 1996. In 2010, he took on a leadership capacity in operations and in 2014 was promoted to the Chief Operating Officer. Steve Ritchie was named President in 2015 and added to the name of possible successor for the Chief Executive Officer position, which he was promoted to in January of 2018. Papa John’s International Inc. is based out of Louisville, Kentucky and is the third largest pizza delivery company in the world and a publicly owned company that is traded in the NASDAQ under the stock ticker symbol PZZA.